The Issues Team intervened, facilitating interaction Together with the casino, which eventually led on the participant getting his funds after a hold off of 1 along with a fifty percent months. The grievance was marked as solved.
The player from Ontario had been looking ahead to a withdrawal for less than two months. Unfortunately, their payout hadn't been gained yet. The participant had clarified that his KYC approach were done a year in the past and there was no more information and facts expected from him.
The participant from Luxembourg confronted troubles with LeoVegas, which did not take their submitted copyright or ID In spite of being substantial-resolution. This resulted in a protracted delay for just a €40 withdrawal, which had been pending for months.
The player from New Zealand confronted a number of difficulties with LeoVegas, together with unreceived Event prizes and bonuses, accompanied by her account getting locked pending an assessment.
The player from Norway has deposited dollars into casino account though the resources seem to be shed. It absolutely was successfuly credited to his account later on.
The participant struggles to withdraw her winnings on account of issues Using the verification of her payment. The On line casino failed to give us a clear statement but evidently the challenge is that the name from the participant's grandson appears to the banking account. The player informed us that her winnings ended up sooner or later compensated. The problem was settled.
In keeping with our review methodology, we calculated the On line casino’s Security Index determined by over 20 factors, including its financials, fairness of T&Cs, participant issues, plus more. The higher the Safety Index, the more most likely you happen to be to get your winnings without the need of troubles. nine.8
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